FAQs
I’ve Just Had a Concussion, What Do I Do?
If you think you have a concussion, stop what you are doing and seek medical help.
If you think your child or teenager might have a concussion:
- Make them stop what they are doing
- Stay with them
- Get them to a doctor as soon as possible
If the person is unconscious, call 911. Do not:
- Move the person
- Remove any equipment, like a helmet or padding, in case of an injury to the spine
The above is sourced from the
Government of Canada Concussion Guidance (Concussion: Symptoms and Treatment)
Additional resources include:
How Do I Make an Appointment?
Call, email or book online (online booking not available at all locations).
What is the Duration of an Appointment?
Appointment lengths are variable based on your condition, treatment plan, and service. The clinic will provide more details when you are booking an appointment.
What Should I Wear to an Appointment?
Comfortable, loose-fitting clothes are recommended.
What are My Funding Options?
Many of our services may be covered through government funding, automobile insurance, extended health benefit plans, and workers’ compensation. Our team can help you understand the coverage options you may qualify for, including the Ontario Health Insurance Plan (OHIP) and the Insurance Corporation of British Columbia (ICBC) for motor vehicle accidents.
Most insurance providers reimburse all or a portion of treatment fees. We’ll help you navigate the claims process, including the documentation and insurer requirements needed to support your reimbursement.
Do I Need a Doctor’s Referral in Ontario?
Access to the neurologists and medical specialists on-site usually require a referral from the emergency room, a walk-in clinic, or your family doctor. If these resources are not available to you, we can facilitate an internal referral through our on- staff general practitioner and neuro trained nurse practitioner.
Most of our rehabilitation services do not need a referral, however, if you have extended healthcare, you should check and see if they require one when submitting receipts for reimbursement.
Do I Need a Doctor’s Referral in British Columbia?
Access to neurologists and medical specialists usually requires a referral from an emergency room, walk-in clinic, or family doctor.
Most of our rehabilitation services do not need a referral, however, if you have extended healthcare, you should check and see if they require one when submitting receipts for reimbursement.
How Can I Access Treatments if I’ve Recently Been in a Crash in British Columbia?
Under the Enhanced Care coverage, patients are fully covered for select pre approved treatments for 12 weeks after their crash no matter who is responsible. For more information on ICBC’s Enhanced Care coverage, and how it might impact you, please visit ICBC’s website here.
What Treatments are Pre-Approved Under ICBC?
What Should I Expect at My First Visit?
Your first visit will in most cases be an initial assessment. Our practitioners will ask questions, assess your symptoms, and determine the best treatment for your injuries or indications. Treatment will usually commence on your second visit.
What is The Cost of Treatment?
Cost depends on the type and duration of treatment. Please contact our clinics for more information.
How does the process work?
- The IME process begins when an attorney contacts our office with a referral or inquiry.
- We’ll confirm scheduling details within 24 hours.
- Once we receive relevant medical records and letters of instruction, we will coordinate that all of the pre-assessment paperwork is completed before the assessment date.
- On the day of evaluation, the patient undergoes a comprehensive examination focused on the medical issues in question.
- Following the evaluation, we prepare a detailed objective report addressing the specific questions posed by the requesting attorney. Our findings are based solely on medical evidence and professional expertise, ensuring an unbiased assessment that can be used in legal proceedings. The completed report is typically delivered within 10–14 business days after the evaluation.
What Assessments Do You Do?
Our evaluations specialize in providing assessments for:
- Accident Benefits
- Tort
- Section 25 assessments
What are your qualifications?
All of our medical experts are board certified physicians with extensive clinical experience in their respective specialties. Each evaluator has completed rigorous specialized training, passed comprehensive board examinations, and maintains active certification through continuing education and periodic recertification.
Our team includes specialists across multiple medical disciplines, allowing us to provide expert evaluations for a wide range of injuries and conditions. Many of our physicians hold academic appointments, have published in peer-reviewed journals, and have experience testifying as expert witnesses in depositions and trials.
We carefully select our medical experts not only for their clinical expertise but also for their ability to communicate complex medical findings clearly and objectively in legal settings. This combination of qualifications ensures thorough, credible evaluations that stand up to scrutiny in the litigation process.
How do I communicate with the consultant?
Our office serves as the primary point of contact between attorneys and medical assessors. Initial communication, scheduling, and administrative matters are handled through our coordination team to maintain appropriate professional boundaries.
Prior to the evaluation, you may submit specific questions or concerns you’d like addressed in the assessment. These will be provided to the assessor before the examination.
During the evaluation, the patient will have direct interaction with the medical assessor. This is a professional medical examination where the assessor will gather relevant information and conduct a thorough evaluation.
After the evaluation, any follow-up questions regarding the findings or report should be directed through our office. If clarification of the medical opinion is needed, we can arrange for appropriate communication with the assessor within the proper legal and ethical frameworks.
For depositions or court testimony, direct arrangements can be made through our scheduling department.
What can I expect?
When working with our independent medical evaluation service, you can expect:
A thorough and objective medical assessment conducted by a board-certified specialist with expertise relevant to the case. The evaluation will focus specifically on the medical issues in question.
Professional, courteous interaction throughout the process. Our staff will handle scheduling, documentation, and logistics efficiently.
A comprehensive written report that addresses the questions posed and provides clear medical opinions based on examination findings and review of records. Our reports are detailed yet accessible, avoiding unnecessary medical jargon.
Timely completion, with most reports delivered within 10-14 business days after the evaluation.
Expert opinions that are medically sound, defensible, and based solely on clinical evidence rather than advocacy for either party. Our assessors maintain strict neutrality and independence.
Availability for clarification questions or testimony as needed for the legal proceedings. Our physicians are experienced in providing depositions and court testimony when required.
Complete confidentiality and adherence to all applicable privacy laws and professional standards throughout the evaluation process.